Privacy Policy

Last updated: 6 October 2026

Please note. Payments, identity checks and accreditation are not verified. The personal information you enter into your profile is genuinely stored and processed, and this policy applies to it in full.

1. Who we are

Camzone is a peer-to-peer platform for UK film and television camera crew, covering crew discovery, equipment dry hire, a buy and sell marketplace, a members' forum and direct messaging.

The data controller for the personal information described in this policy is S.Burgess & L.Burrows Ltd, a company registered in England and Wales, company number 08037317, which operates Camzone.

Registered office: 126 West Cross Lane, Swansea SA3 5NG, United Kingdom.

We are registered with the Information Commissioner's Office, the UK's data protection regulator, under reference ZC215152. You can look that entry up on the ICO's public register at ico.org.uk.

If you have any questions about this policy, or wish to exercise any of your rights, contact hello@camzone.co.uk.

2. What information we collect

Information you give us when you create an account and profile:

Name and contact details, including email address and telephone number
Your crew role or roles (for example DOP, Focus Puller, 1st AC, DIT, Drone Operator)
Outward postcode and region, used to show your general working area and to sort search results by distance
Credentials and affiliations you choose to declare, such as professional body or guild memberships, trade union membership, or a diary service or agent
Profile photograph, biography, credits and career history, where you choose to provide them
Details of equipment you list for dry hire, and items you list for sale or as wanted

Information generated through your use of the platform:

Messages you send to and receive from other members
Posts you make in forum channels
Ratings and written feedback you give to other members, and ratings and feedback other members give to you
Hire enquiries, bookings and insurance acknowledgements
Basic technical information such as IP address, browser type and device, and records of when you log in

If you pencil a crew member or post a job without an account:

To pencil someone: your name, email address and (optionally) telephone number, and the details of the job — production, role, dates, who is shooting it and any note you add
To post a production or vacancy: your name, email address, (optionally) telephone number and company, and the details of the post
We email you a link to confirm. Nothing is shown to anyone until you click it. How long we keep these details is set out in section 5

Membership and payment information, if you subscribe:

Whether your membership is active, when the paid period ends, and identifiers linking your account to your subscription with Stripe
The country you are billed in, which we need in order to account for VAT correctly
If you have a free trainee membership (section 4): the date it started, whether you confirmed you are still a trainee, and which reminder emails we have sent
We do not receive or store your card number, expiry date or security code. Those go directly to Stripe and stay with them.

If we suspend your account (section 4): the date, and a short note of why, which only Camzone's moderators can see.

Trade union membership. If you add a trade union (for example BECTU) to your credentials, that is "special category" information under UK data protection law, which means it needs extra care. It is entirely optional. We show it only because you have chosen to publish it on your public profile, we do not use it for anything else, and you can remove it at any time from the Credentials section of your profile, after which it is no longer shown. Guild and professional body memberships (such as the GBCT) are not special category information, but the same applies to them.

Apart from that, we do not knowingly collect special category data (such as health information or ethnicity), and you should not enter it into free-text fields such as your biography.

3. Why we process your information, and our lawful basis

What we do	Why	Lawful basis
Create and maintain your account and profile	To provide the service you signed up for	Performance of a contract
Display your profile to other members	So crew and hirers can find you — this is the core purpose of the platform	Performance of a contract
Enable messaging, forums, hire listings and marketplace listings	To provide the features of the service	Performance of a contract
Operate the ratings system	To maintain a trustworthy record of interactions between members	Legitimate interests — platform trust and safety
Send service emails, including trial reminders and account notices	To keep you informed about your account	Performance of a contract
Keep the platform secure and investigate misuse	To protect members and the service	Legitimate interests
Send marketing or newsletter emails	To tell you about the service	Consent — you can withdraw at any time
Show a trade union you add to your credentials	Because you have chosen to publish it on your profile	Performance of a contract, and information you have made public yourself
Pass on a pencil, or publish a job post, for someone without an account	To do what that person asked: tell the crew member, or show the post and let applicants reach them	Legitimate interests — acting on their request

Your profile is intended to be seen by other members. Please only enter information you are content to share professionally.

4. Free trial, account deactivation and suspension

New accounts include a two-month free trial. We do not ask for card details up front, so nothing will be charged automatically and no payment will be taken without you actively choosing to subscribe.

If you reach the end of your trial and do not subscribe, your account is deactivated, not deleted. This means:

Your profile is hidden from search and from public view
Your hire listings and marketplace listings are unpublished
Messaging and forum posting are disabled
Your data remains intact. You can log back in at any time, and subscribing restores your profile exactly as you left it

Free trainee membership. Once paid membership begins, an account whose profile lists only trainee roles (Camera Trainee or Video Trainee) has a free trainee membership instead of the trial. Your profile can be posted to the crew directory, productions can send you pencils, you can apply to productions and vacancies, and you can reply to messages. It does not include equipment dry hire, Buy · Sell, the forum or starting new conversations.

It lasts one year. About a month before the year ends we email you to ask whether you are still a trainee; if you confirm, it continues for a second year, which is the most it can run. If you do not confirm, or after two years, your profile is taken out of the crew directory, and nothing is deleted — it comes back as soon as you confirm (within the two years) or become a member. If you add a role that is not a trainee role, we ask you to become a member before saving it.

Suspension. If an account breaks our Terms of Service, we may suspend it. A suspended account cannot be logged into, and it is hidden exactly as a deactivated one is: profile, listings and posts are taken out of view, and messaging is closed both ways. Nothing is deleted, and lifting the suspension restores everything as it was. We keep the date and a short note of why, which only our moderators can see. If you think your account was suspended by mistake, email hello@camzone.co.uk.

5. How long we keep your information

Active accounts: for as long as your account remains open.
Deactivated and dormant accounts: we keep your data so you can return, but not indefinitely. After 24 months of inactivity we will email you a warning, and if you do not log in we will permanently delete the account.
Deleted accounts: when you delete your account, your profile, listings and personal details are removed.
Suspension notes: kept only while the suspension lasts. They are deleted when it is lifted or the account is deleted.
Pencils. A pencil that is never confirmed (the link in the email is not clicked) is deleted after 7 days. Every pencil, with the sender's name and contact details, is deleted 30 days after its last shoot day. The crew member can delete one sooner at any time.
Productions and vacancies posted without an account. A post that is never confirmed is deleted after 48 hours. A production closes automatically the day after its last shoot day, unless you closed it sooner. 30 days after a post closes or is filled, it is deleted, together with your name, email address and telephone number and any applications made to it. Until then you can reopen or delete it with your management link.

These deletions run automatically every night.

Two things survive account deletion, and we want to be clear about them:

Messages. A conversation belongs to both people in it. If you leave, the other member keeps their copy of your exchange. Your name is replaced with a neutral label and your profile link is removed.

Ratings you gave to other members. A rating is a record of a working interaction, not solely your property, and removing it would unfairly damage the reputation of the person you rated. Your ratings of others remain on their profiles, shown anonymously and detached from your account.

Ratings you received are deleted along with your account. We may retain a limited record of email address or telephone number to detect members who delete and re-register in order to escape negative feedback.

6. Who we share your information with

We do not sell your personal information.

Anyone on the internet can see your crew profile once you post it to the crew directory, and the productions and vacancies you post — you do not have to be a Camzone member to browse them, and they can be found by search engines. Until you post your profile, only signed-in members can open it. This includes your uploaded CV, which anyone can view and download from your posted profile. A CV often carries a home address, a personal telephone number and a full employment history, so please only upload one you are content to publish. You can remove it at any time from the CV section of your own profile. Your email address, telephone number and postal address are not shown on your profile.

Your crew profile also shows how many pieces of equipment you have listed for dry hire, but not what they are.

Other members — signed-in accounts with an active membership (paying, on a free trial, or a founding member) — additionally see your equipment dry-hire listings and any documents attached to them, the Buy · Sell · Wanted marketplace and the members' forum. Dry hire stopped being publicly browsable on 21 August 2026, and since 5 October 2026 it, and Buy · Sell, can no longer be browsed from an account without an active membership (including a free trainee membership). Someone who is already in a conversation with you about a listing can still see that listing. Anyone you send a message to sees that message.
Service providers who help us run the platform. Each of the five below processes data on our instructions only.
Supabase runs our database, sign-in and file storage (photos, CVs and documents). Our project is hosted in Ireland.
Vercel hosts the website. Pages are built on Vercel's servers in Dublin, Ireland, and delivered to you through its worldwide network. Vercel also counts visits for us (Vercel Web Analytics): which page was viewed, the site that sent you, your browser, device type and country. It uses no cookies, does not identify you, and we never send it the part of a web address after the page name, which is where private links (such as a job's management link) carry their code.
Resend sends our emails, such as confirmation links, message notifications and account notices.
Cloudflare runs the "prove you are human" check (Turnstile) on the log-in, sign-up and password-reset forms, to keep out automated sign-ups. It looks at technical information about your browser and device, such as your IP address, to tell people from bots. It does not set advertising cookies.
postcodes.io turns the first half of a postcode (for example "NG10") into a general area such as a town and region. Only that half-postcode is sent, never your name or any other detail.
Stripe is our payment provider. If you subscribe to a paid membership, you enter your card details on Stripe's own secure page and they go directly to Stripe — we never see, handle or store your card details. Stripe tells us only whether your membership is active, when it renews, and the country you are billed in, which we need in order to give you access and to account for VAT. Stripe processes your payment data as a controller in its own right, under its own privacy policy.
Payments are made off-platform. Where you arrange a hire or a sale with another member, any payment and any personal details you exchange directly with them are outside our control and are a matter between you and the other party.
We may disclose information where required by law.

Where your information is held. The database and file storage are in Ireland, and the website's pages are built in Dublin. The UK recognises the EU as giving personal data an adequate level of protection. Supabase, Vercel, Resend, Cloudflare and Stripe are companies with operations outside the UK and EU, including in the United States; where any of them handles information outside the UK or EU, we rely on the safeguards for international transfers set out in its data processing terms.

7. Your rights

Under UK data protection law you have the right to:

Access a copy of the personal information we hold about you
Have inaccurate information corrected
Have your information deleted
Restrict or object to certain processing
Receive your information in a portable format
Withdraw consent where processing is based on consent

You can do two of these yourself, at any time, from your account settings: download a copy of your data, and delete your account. If you pencilled someone or posted a job without an account, you can ask us to delete your details sooner than section 5 says, and you can delete a job post yourself with its management link. For anything else, contact hello@camzone.co.uk. We will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

8. Cookies

We use only cookies that are necessary for the site to work, including keeping you signed in. We do not use analytics or advertising cookies. We do count visits, using a cookie-free service described in section 6 (Vercel Web Analytics). If we ever add cookies that are not necessary, we will ask for your consent first.

9. Security

We take reasonable technical and organisational measures to protect your information. No online service can be completely secure, and you are responsible for keeping your password confidential.

10. Changes to this policy

We may update this policy as the platform develops. Where changes are significant we will notify you by email or through the site.